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FAQS

WHAT IS YOUR RETURN & EXCHANGE POLICY?

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

DO YOU OFFER GIFT CARDS?

No we don't, not at this moment.

WHAT ARE THE PAYMENT OPTIONS?

AllĀ Debit/ Credit Cards
Cash ( Deliveries Only )
Cash App
Pay Pal
Vimeo
Square

RANDOM FAQ

Custom and personalized orders

All items can be customized and personalized to your liking for an extra fee. Just email all details and I will get back to you in 24 hrs.

Care instructions

CANDLE:
Caution It's Hot 🄵
Trim wick to 1/4 in. before every use.
Do not burn more than 3 - 4 hours
Keep an eye on your candle and don't leave it around children.
Put it in a stable place.
Keep it at least 5 in. away from objects.
Put Candle out with lid

SCRUBS:
Some stubs we make can be used on the face. Please read the Lables.
Store Scrubs in a dry place less than 70°.
Use Scrubs 3x a week for best results.

BODY BUTTER:
Rub all over your body ( best on clean skin or after washing your hands )
Store in a cool place. If it melts just put it in the refrigerator for a little bit and it will be sold.
You can use it for your hair and face.

Gift wrapping and packaging

We make sure ALL of our items are shipped in safe and secure packaging. We can gift wrap at request.

Custom and personalized orders

We can make custom/ personalized message lables for any occasion. Just message me.

Wholesale availability

Yes we do wholesale orders. Please message me for more info.

Sizing details

Don't have the size you want or looking for šŸ™‚ just request a bigger size and we can make it happen šŸ˜‰

FAQ: FAQ

NUBIAN ESSENCE Candle Co.

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